Returns & Exchanges
At Pinay Collection, we want you to love your fashion pieces, which is why we offer a 30-day window for returns and exchanges on all items in original condition. Whether it's a size adjustment or a change of heart, our team is here to ensure your shopping experience remains seamless.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the unworn items with original tags still attached into their original packaging or a secure mailing bag.
Apply Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt until your refund or exchange is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing