Frequently Asked Questions
Everything you need to know about shopping with Pinay Collection.
What is the typical shipping timeframe?
Standard shipping usually takes 3-7 business days within the country. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items with original tags attached. Please note that for hygiene reasons, jewelry and intimate apparel are final sale.
How do I determine my correct size?
Each product page features a detailed size guide. Since our collection includes various fits, we recommend measuring yourself and comparing it to our specific garment measurements for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular local digital wallets to ensure a secure and convenient checkout experience.
Are the materials used sustainably sourced?
Pinay Collection is committed to ethical fashion. We prioritize high-quality, durable fabrics and work with manufacturers who follow fair labor practices and environmental standards.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.